Terms & Conditions

SecondPeak Marketing provides web design and digital marketing services, including but not limited to website development, SEO, Google Business Profile management, paid media setup, and CRM/automation advisory.

Payment is due in full before work begins unless otherwise agreed in writing. Payments are processed via secure payment links. Prices are in CAD and include applicable taxes.

No refunds once work has begun. One revision is included with each package unless otherwise stated. If you cancel before work starts, a partial refund may be considered at our discretion.

Starter 1-Page websites: typically ~2 weeks. Full 5-Page websites: typically 2–4 weeks. Timelines depend on prompt delivery of client content and approvals.

First-year hosting is included (a $240 value). After the promotional period, hosting is $20/month. Sites are managed for performance and reliability. We do not provide backend access.

Work outside the original scope (new pages, features, copy, design changes) is billed at $70/hour with an estimate provided in advance.

Clients may use their own domains; we assist with DNS setup. Domain registration and renewals are the client's responsibility.

Upon full payment, clients own the content they provide and the final site assets delivered for their brand's use. We retain rights to our pre-existing IP, know-how, design systems, code frameworks, and proprietary tools.

Provide timely content, brand assets, and approvals; confirm accuracy of information; ensure you have rights to materials you supply.

You agree not to use our services or any messaging features for illegal, harmful, deceptive, or abusive purposes; to transmit prohibited content (e.g., phishing, illegal products/services, SHAFT content without required safeguards/age-gates); or to violate carrier rules or anti-spam laws. Carriers may impose fines for prohibited traffic.

By providing your mobile number and opting in, you agree to receive transactional SMS (appointment confirmations, reminders, project updates) as needed, and marketing SMS about our services (up to 4 messages per month).

Opt-Out & Help: Reply STOP to unsubscribe at any time; we'll confirm your opt-out. Reply HELP for assistance or contact marketing@secondpeak.ca / 604-227-2602. Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Privacy for SMS: We do not share mobile numbers or SMS consent with third parties/affiliates for marketing/promotional purposes. SMS opt-in data and consent are not shared except with service providers/aggregators necessary to deliver messages.

Compliance: We follow applicable laws and guidelines (e.g., CASL in Canada; TCPA/CTIA standards for US recipients). We also follow GoHighLevel/Twilio A2P guidance to include STOP/HELP and sender identification in initial messages and maintain a compliant privacy policy and terms page.

Consent Not a Condition: Consent to receive marketing texts is not a condition of purchase.

We may use third-party providers (e.g., hosting, analytics, CRM/SMS platforms, payment processors). Your use may be subject to their terms and privacy policies.

Except as expressly stated, services are provided "as is." We do not guarantee specific rankings, traffic, conversions, or outcomes.

To the maximum extent permitted by law, our liability is limited to the amount you paid for the applicable services. We are not liable for indirect, incidental, consequential, special, or punitive damages.

You agree to defend, indemnify, and hold us harmless from claims arising out of your content, your instructions, or your breach of these Terms.

We're not liable for delays/failures beyond our reasonable control (e.g., outages, provider issues, natural disasters, regulatory changes).

We may update these Terms occasionally. The "Last Updated" date reflects the latest revision. Material changes will be posted here.

These Terms are governed by the laws of British Columbia, Canada. Venue lies with the courts of British Columbia.

Questions about these Terms: marketing@secondpeak.ca | 604-227-2602