Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our websites, forms, and services (including SMS/MMS communications).

Contact Data: name, email, phone number, company, job title.

Communications: messages, call/SMS logs (date/time, status), support requests.

Website & Device Data: IP address, pages viewed, browser/device, cookies and similar technologies.

Transaction Data: service selections, invoices, payment confirmations (we use third-party payment processors; we do not store full payment card numbers).

Project Content: text, images, files you provide for work we perform.

Provide and improve our websites and services.

Send service communications (e.g., appointment confirmations, reminders, project updates).

Send optional marketing messages with your consent.

Respond to inquiries and provide support.

Maintain security, prevent abuse, and comply with law.

When you provide a mobile number and opt in (e.g., checking a box on our forms or texting a keyword), you agree to receive transactional messages (appointment confirmations, reminders, project/status updates) on an as-needed basis, and marketing messages about our services (typically up to 4 messages per month).

Message & data rates may apply. Reply STOP to unsubscribe and HELP for help; carriers are not liable for delayed or undelivered messages. These disclosures mirror GoHighLevel's compliance guidelines and industry standards.

Important privacy note for SMS: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text messaging services who act as processors to deliver messages (e.g., our CRM/messaging vendors).

We process data to perform a contract (delivering services), with your consent (marketing), and for our legitimate interests (site security, service improvement). We follow applicable laws (e.g., CASL for Canada; TCPA/CTIA standards when messaging US recipients).

We use cookies/analytics to operate and improve the site, measure performance, and understand usage. You can control cookies via your browser settings; disabling cookies may limit features.

We do not sell personal information. We share limited data with service providers (e.g., website hosting, analytics, CRM, email/SMS delivery, payment processing) under contracts requiring them to use data only to provide their services. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We use reasonable administrative, technical, and physical safeguards. We retain data for as long as needed to provide services, meet legal obligations, or resolve disputes.

Marketing emails/SMS: unsubscribe via links or reply STOP to SMS. HELP for assistance.

Access/Correction/Deletion: contact us at marketing@secondpeak.ca.

Do Not Track: our sites may not respond to DNT signals.

Our services are intended for business users and are not directed to children under 13 (or equivalent age as defined by local law). We do not knowingly collect personal data from children.

We may process data using providers located outside your province/state or country. Where required, we implement appropriate safeguards.

We may update this Policy from time to time. The "Last Updated" date reflects the latest revision. Material changes will be posted on this page.

Questions or requests: marketing@secondpeak.ca | 604-227-2602